ART - Georgia's Progressing Procurement 2009

The document discusses the innovative approach taken in staffing a contract for facility maintenance. The request for proposal (RFP) encouraged suppliers to think creatively about leveraging staff across multiple facilities in a regional approach. This presented a challenge for suppliers like CGL, as they needed to balance cost-effectiveness with meeting service level agreements (SLAs) that required rapid response times. The technicians also needed to have a wide range of skills to service different equipment in facilities of varying ages. CGL used historical data from their work with other governments to predict appropriate staffing levels and find the right balance. The document concludes by stating that this new approach to state procurement has positively affected facility maintenance and equipment longevity, achieving cost savings and improved service levels. The author, David Yarkin, is the president of Government Sourcing Solutions.