ART - Internal Customer Survey 2005

The document is an internal customer survey conducted by the Procurement department. The survey aims to gather feedback from internal customers regarding their satisfaction with the current term contracts administered by the department. The customers are asked to rate their satisfaction level on a scale from extremely dissatisfied to extremely satisfied. The survey also includes questions about the effectiveness of a new document called "Contract & Procedures" that is accessible on the Z drive. The customers are asked to rate how well this document serves their needs compared to the previous method of sending them copies of bid and related documents. The survey further asks about the overall satisfaction with the quality of the department's service and the frequency of procurement services required by the customers' departments. Additionally, the survey includes a section on training needs, where customers can indicate the areas of procurement they would like to receive training in. They are also given the opportunity to provide additional comments and suggest other training topics. The customers are asked to describe a project in the past year where the procurement function was instrumental in meeting their goal/mission, as well as a project where the procurement function was an obstacle. The survey also asks for suggestions on how to improve the performance of the procurement function, areas of the procurement policy or process that are unclear, and the best piece of new information learned about procurement in the last year. Finally, there is an opportunity for customers to provide general comments and indicate whether they would like to be contacted for further clarification on their answers. Overall, the document serves as a comprehensive survey to gather feedback from internal customers regarding their satisfaction with the procurement department's services and identify areas for improvement.