ART - Customer Satisfaction Form and Card 2008

The document is Attachment L from the Cobb County Purchasing Department. It includes a Quarterly Internal Customer Contact Form that is used to gather feedback on the level of service provided by the department. The form includes questions about satisfaction with the service received and whether the department's purchasing services were processed in a timely manner. There is also a Customer Service Comment Card provided for customers to provide comments, complaints, or general feedback on any aspect of the service provided by the Purchasing Department. The form includes a rating scale for customers to rate the service received and a section for additional comments. Customers are also asked to provide their name, department, and phone number for contact purposes. The completed form can be returned to the Director of Purchasing via inter-departmental mail, placed in the Customer Service box, or emailed.