ART - SWOT Analysis 2004

This document provides information about the change management process and its various steps. It starts with identifying the case for change and understanding the current environment. It then moves on to defining the target environment by creating a target vision and determining process performance targets. The document also discusses developing a business case, conducting a risk assessment, and analyzing cross-functional impacts. It emphasizes the importance of communication and engagement with key stakeholders throughout the change effort. The document also includes steps for testing and piloting the proposed changes, evaluating pilot results, and making necessary revisions. It highlights the need for measuring performance outcomes and validating customer requirements. The document concludes with incident/issue management, change control, and tracking incidents.