ART - COST SAVINGS TRACKING EXAMPLES 2004

The document provides performance measures and objectives for the Department of Purchasing and Supply Management. The objectives include accurately tracking and maintaining the County's consumable and fixed assets inventories, increasing the use of electronic commerce for delivering orders to vendors, and maintaining a high percentage of help desk calls closed in one day or less. The document also includes actual and estimated values for various indicators such as line items carried in consumable inventory, fixed assets in the Capital Equipment Account, small purchase orders and purchase orders sent via EDI, percent of office supply orders submitted via internet, value of procurement card purchases, rebates and incentives received, assistance/help desk calls received/processed, cost per line item to maintain consumable inventory accuracy, cost per fixed asset to maintain inventory accuracy, cost per $1 of rebate received, average time to close each help desk call answered, percent of customers rating consumable inventory tracking as satisfactory or better, percent of customers satisfied with the procurement card program, and percent of customers rating help desk as satisfactory or better. The document also includes outcome measures such as percent of consumable items accurately tracked, percent of fixed assets accurately tracked, percent of rebates achieved relative to plan, percent of orders transmitted via Electronic Commerce, and percent of help desk calls closed in one day or less. The document provides actual values for previous years and estimates for future years.