BID - Linens 2009

The document is a bid proposal for a contract with Contra Costa County. The document includes various sections that cover different aspects of the bidder's business, such as client references, account management, program management, pricing strategy, management information systems, quality assurance, and linen repair policies. In terms of client references, the bidder is asked to provide three current client references and three terminated client references from the past two years. The document also asks for information on any large accounts the bidder has won in the past 12 months. The bidder is also asked to describe their overall program for working with small, local, and minority-owned businesses, including any events they attend and how they promote diversity in the workplace. They are also asked to provide reports on their spending breakdown by group/ethnicity. The document asks for information on the account management team, including their qualifications, experience, and contact information. It also asks for details on the customer service process and policies regarding response time, as well as how customer satisfaction is measured. In terms of program management, the document asks about controls available with the bidder's program and whether they can be modified. It also asks about compensation policies for employees involved with servicing the account and billing options available. The bidder is asked to provide a sample invoice and rental agreement, as well as describe how billing issues are resolved. The pricing strategy section asks for competitive pricing and ideas for cost containment. The document also asks for information on maintaining contract compliance and value improvement initiatives. The bidder is asked if they can provide fire retardant linens and if they can commit to a two-year purchase contract. The management information systems section asks if the bidder uses a third party for any part of their solution and how they would work with them. It also asks about data accuracy and integrity, as well as the management information systems available to Contra Costa County. The quality section asks about the bidder's quality service program and if they are OSHA and Title 22 compliant. It also asks if they are ISO certified and how often they propose replacements to the linen inventory. Additionally, the document specifically inquires about the bidder's company policies and procedures for repairing/fixing linens. This suggests that Contra Costa County is interested in understanding how the bidder handles linen repairs and maintenance. Overall, the document seeks detailed information on the bidder's qualifications, experience, and capabilities in order to evaluate their suitability for the contract with Contra Costa County, including their approach to linen repair and maintenance.