BID - Firewall Support Services 2009

This document is a set of special conditions and instructions for vendors who have contracts with Miami-Dade County. The document outlines the requirements for submitting invoices, including the necessary information such as vendor details, invoice date and number, and pricing information. It also specifies the goods or services provided per contract and the delivery information. The document emphasizes the importance of complying with the prescribed invoice submission process to avoid payment delays. The document also provides contact information for any questions or clarifications regarding the terms and conditions of the solicitation and contract. It mentions the Cone of Silence policy, which prohibits oral communication about bids during the specified period. Additionally, the document mentions the County User Access Program (UAP), which imposes a 2% user access fee on all sales resulting from the contract. The bidder must invoice the contract price and accept the reduced payment after deducting the 2% UAP fee. It also states that only approved entities can utilize the County's contract pricing and terms. The document includes a requirement for vendors to submit semi-annual reports to the Miami-Dade County Police Department regarding the nature of the goods and services purchased by the County. Failure to submit these reports in a timely manner may be considered a breach of performance. Furthermore, the document states that although the solicitation is specific to a County Department, any County department or agency can avail itself of the contract and purchase the specified services at the contract price. Other provisions in the document include the requirement for comprehensive criminal background checks on individuals performing services under the contract. Additionally, the successful bidder must provide 24/7 emergency service with a response time of within four (4) hours after notification by the County.