ART - Purchasing Survey

The document is a questionnaire for evaluating the performance of the Purchasing Division of Arapahoe County. The questionnaire is designed to assess customer satisfaction and gather feedback on various aspects of the Purchasing Division's services. The customers are asked to rate their satisfaction levels in categories such as communication, handling of purchase requisitions, obtaining helpful product information, responding to questions, obtaining supplier support, negotiating with suppliers, representing customers in disputes, skill level of staff, overall service operation, keeping customers informed, quality of items obtained, follow-up on problems, and overall performance in ordering materials. The questionnaire also includes statements for customers to agree or disagree with regarding the timeliness of requisitions, meeting deadlines, obtaining requested items, and prompt notification of delays. The customers are also given the opportunity to provide comments. The completed questionnaire is to be faxed to Keith Ashby, the Manager of the Purchasing Division.