Competency Module: Relationship Management: Internal Customers & Suppliers

Participants in this course can expect to become better equipped to develop positive relationships with all stakeholders and be able to:

• Develop and manage a marketing plan to deliver information and resources to internal and external stakeholders
• Train internal and external stakeholders, to development more effective relationships and create efficiencies in the procurement process.
• Establish trust with stakeholders through open, transparent communications.
• Clarify roles and responsibilities to create more effective interactions and decrease risk to the entity.
• Create and monitor effective performance measures for managing stakeholder relations.
• Foster customer service and build partnerships with internal and external stakeholders.

This offering is targeted to individuals who meet or exceed the following professional demographics:  

• Mid-level public procurement and central warehouse professionals who serve as senior buyers, managers, directors, or equivalent functions within their respective entities.   

• Non-procurement managers and supervisors who either provide procurement functions that support entity programs under delegated authority, or who already have a good understanding of basic procurement principles but wish to get more in-depth, hands-on training.   

• Professionals who are employed by local governing entities and special authorities (such as K-12 and higher education, publicly owned utilities, transportation providers, and other publicly funded or created entities) who either serve within or manage the procurement function.  

• Supplier managers and supervisors seeking to understand the public procurement function from a more in-depth holistic level, including the policies, standards, and procedures by which public entities must function.