Course

Competency Module: Relationship Management: Internal Customers & Suppliers

  • Date: 05/15/2025 - 05/16/2025
  • Start Time: 10:00 AM Eastern Time
  • End Time: 7:00 PM Eastern Time
  • Level: Advanced Practitioner
  • Format: Virtual Instructor-Led
  • Contact Hours: 16
  • CEUs: 1.6
Building strong relationships with internal customers, suppliers, and stakeholders is crucial for personal growth and professional success. NIGP’s Competency Module: Relationship Management: Internal Customers & Suppliers is a valuable, activity-based learning experience focusing on stakeholder engagement, transparent communications, and trust-building within the procurement process. This course will enhance your ability to effectively manage relationships, leading to improved performance measures, customer service, and partnerships. By mastering these skills, you will become a trusted leader in public procurement, driving success through strategic collaboration and communication.
Pricing:
PriceCostBeginsEnds
Competency Module: Relationship Management: Internal Customers & Suppliers (Member: Standard)$465.0003/17/202505/13/2025
Competency Module: Relationship Management: Internal Customers and Suppliers (Member: Early)$372.00 03/16/2025
Competency Module: Relationship Management: Internal Customers & Suppliers (Non-Member: Standard)$565.00 05/13/2025
Competency Module: Relationship Management: Internal Customers and Suppliers (Member: Early) $372.00
Competency Module: Relationship Management: Internal Customers & Suppliers (Non-Member: Standard) $565.00
(prices valid until Mar 16, 2025)
Spots available: 24

Objectives

Participants in this course can expect to become better equipped to develop positive relationships with all stakeholders and be able to:

  • Develop and manage a marketing plan to deliver information and resources to internal and external stakeholders
  • Train internal and external stakeholders, to development more effective relationships and create efficiencies in the procurement process.
  • Establish trust with stakeholders through open, transparent communications.
  • Clarify roles and responsibilities to create more effective interactions and decrease risk to the entity.
  • Create and monitor effective performance measures for managing stakeholder relations.
  • Foster customer service and build partnerships with internal and external stakeholders.

Intended Audience

This offering is targeted to individuals who meet or exceed the following professional demographics:  

  • Mid-level public procurement and central warehouse professionals who serve as senior buyers, managers, directors, or equivalent functions within their respective entities.   

  • Non-procurement managers and supervisors who either provide procurement functions that support entity programs under delegated authority, or who already have a good understanding of basic procurement principles but wish to get more in-depth, hands-on training.   

  • Professionals who are employed by local governing entities and special authorities (such as K-12 and higher education, publicly owned utilities, transportation providers, and other publicly funded or created entities) who either serve within or manage the procurement function.  

  • Supplier managers and supervisors seeking to understand the public procurement function from a more in-depth holistic level, including the policies, standards, and procedures by which public entities must function.  


Completion Requirements

In order to successfully complete the NIGP Competency Module, learners must:
  • Attend and participate in the entirety of the instructional event.
  • Complete the post-course evaluation survey available in Aspire.
  • Complete the final assessment examination with a score of 88% or higher.

Competency Alignment

This certificate is designed as an exercise-based experience and is tied to NIGP's Public Procurement Competency Framework. Upon completion of the certificate requirements, learners will have demonstrated the successful foundational knowledge, skills, and abilities in alignment with the following competencies:

  • Relationship Management
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Miscellaneous

Payment Information

  • Register online with credit card
  • Register online and upload a Purchase Order
  • Register by fax and download the print & fax form

*FORM OF PAYMENT MUST ACCOMPANY REGISTRATION FORM FOR ORDER TO BE PROCESSED

Methods of Payment Accepted: Check (make checks payable to NIGP), Purchase Orders (via print and fax form or online), and Credit Cards (Master Card, Visa, and American Express).

If paying by check, please make check payable to NIGP and send payment to:
NIGP, Attn: Seminar Registration
440 Monticello Avenue Suite 1802
PMB 63452
Norfolk, VA 23510


Sessions

Cancellation Policy

Registration and payment must be received 24 hours prior to the course start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing RegistrationInfo@nigp.org. No refunds are given for cancellations received within 24 hours of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.  

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer's name and contact information in lieu of payment information. 

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Competency Module: Relationship Management: Internal Customers & Suppliers

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