Course

Competency Module: Internal Customers: Advice and Expertise

Name: Competency Module: Internal Customers: Advice and Expertise
Author: NIGP

Date: 06/30/2025
Start Time: 8:00 AM Eastern Time
End Time: 5:00 PM Eastern Time
Instructor: Mr. Terry L. McKee, NIGP-CPP, CPPO, C.P.M. CPCP, CPPB, MPA
Procurement Director
Mr. Terry L. McKee, NIGP-CPP, CPPO, C.P.M. CPCP, CPPB, MPA
tmckee@kcdc.org — Phone: 865-403-1133 Ext: 1134 — Fax: 865-594-8858
Terry has over 36 years’ experience in public procurement including Knox County, Knox County Schools and at Knoxville’s Community Development Corporation-the Public Housing Authority and Redevelopment Authority for the City of Knoxville. He has also served on NIGP’s consulting team since its inception in 1995 and has provided consulting services around the nation and in Canada. Terry holds a bachelors’ degree from Alderson Broaddus University (Education and Political Science) and a master’s degree in Public Administration from the University of Tennessee. In 2020 Terry was named a “Fellow” of UT’s MPPA program for his contributions to public administration and to the MPPA program. Terry has numerous professional certifications including CPPB, CPPO, CPM, CPCP and NIGP-CPP. Terry is a member of two chapters: ETPA and TAPP and has served ETPA as president and on various committees. Terry has served TAPP on various committees including as Chair of the Legislative Committee. Terry has served on numerous NIGP committees including Accreditation, Research, Knowledge, Mentoring as well as service on various Global Best Practices and other ad hoc committees. Currently Terry serves on NIGP's Finance Council. Terry served as a subject matter expert on two NIGP’s courses: Using Federal Grant Funds and the Introduction to Procurement. In 2024, Terry joined NIGP Instructor Team. Terry is also a co-chair of TAHRA’s (Tennessee Association of Public Housing & Redevelopment Authorities) Procurement committee. Terry has authored and/or been quoted in numerous procurement related magazine articles through the years. Additionally, Terry has spoken at dozens of events (Chapter meetings, NIGP Headliner Events, Forum sessions and a plethora of other procurement related events). Terry has earned several recognitions including ETPA’s Purchasing Professional of the Year in 1993 and Purchasing Manager of the Year in 2016. He received NIGP’s “Spirit of NIGP” award in 2013. He was awarded NIGP’s “Purchasing Manager of the Year” honor in 2017. In 2022, Terry earned NIGP’s second highest honor-the Distinguished Services award. Terry resides in Rockford Tennessee with his wife, of 40 years, Nancy.
Level: Foundation
Format: Virtual Instructor-Led
Contact Hours: 8
CEUs: 0.8

Focus Areas:

Policy and Legislation
Internal Customers: Advice and Expertise

Understanding the importance of effective communication, trust, and clarity in procurement is crucial for professional growth. NIGP’s Competency Module: Internal Customers: Advice and Expertise is a foundation-level, online delivery course focusing on enhancing skills like emotional intelligence, active listening, and conflict resolution. By mastering these competencies, procurement practitioners can strengthen client relationships, navigate power structures, and excel in client interactions, ultimately advancing their careers in the field.

Pricing:

Price	Cost	Begins	Ends
Competency Module: Internal Customers: Advice and Expertise (Member: Early)	$272.00		05/01/2025
Competency Module: Internal Customers: Advice and Expertise (Member: Standard)	$340.00	05/02/2025	06/26/2025
Competency Module: Internal Customers: Advice and Expertise (Non-Member: Standard)	$440.00		06/26/2025

Competency Module: Internal Customers: Advice and Expertise (Member: Early) $272.00
Competency Module: Internal Customers: Advice and Expertise (Non-Member: Standard) $440.00
(prices valid until May 1, 2025)

Spots available: 23

Objectives

NIGP's Internal Customers: Advise & Expertise course creates a dedicated learning experience where students leave with the ability to:

Identify strategies to build trust and credibility with internal clients.
Demonstrate emotional intelligence effectively manage difficult situations.
Demonstrate active listening and questioning techniques to clearly understand client needs.
Recognize formal and informal power structures.
Identify meeting preparation strategies.
Select appropriate communication methods to ensure clarity among the stakeholders.
Identify techniques to resolve conflict among stakeholders.
Appropriately respond to client questions, requests, and issues.

Intended Audience

This offering is targeted to individuals who meet or exceed the following professional demographics: 

Entry-level public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.

Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.  
Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function. 
Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.

Completion Requirements

In order to successfully earn a digital badge in the Internal Customers: Advice and Expertise competency, learners must:

Complete any pre-work materials provided prior to the course start date.
Attend and participate in the entirety of the instructional event.
Complete the post-course evaluation survey available in Aspire.
Complete the final assessment examination with a score of 81% or higher.

Please Note: The final assessment passing score may change prior to the date of the course based on an assessment audit. The necessary score will be communicated to students during the course proper.

Competency Alignment

This course is designed as an exercise-based learning experience and is tied to NIGP’s Public Procurement Competency Framework. Upon completion of the course requirements, learners will have demonstrated the successful foundational knowledge, skills, and abilities in alignment with the following competencies:

Competency Module: Internal Customers: Advice and Expertise

Miscellaneous

Payment Information

Register online with credit card
Register online and upload a Purchase Order
Register by fax and download the print & fax form

*FORM OF PAYMENT MUST ACCOMPANY REGISTRATION FORM FOR ORDER TO BE PROCESSED

Methods of Payment Accepted: Check (make checks payable to NIGP), Purchase Orders (via print and fax form or online), and Credit Cards (Master Card, Visa, and American Express).

If paying by check, please make check payable to NIGP and send payment to:
NIGP, Attn: Seminar Registration
12007 Sunrise Valley Drive, Suite 110
Reston, VA 20191

Sessions

June 30, 2025

Competency Module: Internal Customers: Advice and Expertise

June 30, 2025
Competency Module: Internal Customers: Advice and Expertise

Cancellation Policy

Registration and payment must be received 24 hours prior to the course start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing RegistrationInfo@nigp.org. No refunds are given for cancellations received within 24 hours of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer's name and contact information in lieu of payment information.

Register Today