DOCUMENT

CONT - Domestic & Foreign Periodicals (Serials) 2009

  • YEAR CREATED: 2009
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: CONT - Contract, Agreement
The document is a contract performance report from the State of New York's Office of General Services. The report outlines the expectations and requirements for a contractor providing domestic and foreign periodicals, magazines, etc. to the customer. The document specifies various responsibilities of the contractor, including sending monthly statements to the customer with details of outstanding invoices and credit memorandums, notifying the customer of title changes and discontinued titles, providing customized lists of titles, offering price analysis reports, and sharing industry-wide statistical data and analyses. The contractor is also required to provide reports on changes in subscription periods, quantities ordered, and publishers' new requirements. All communication between the contractor and the customer must be in writing or electronically transmitted. The contractor is also required to provide a toll-free telephone or fax number and assign a qualified account representative to respond to inquiries within two working days. Additionally, the contractor may be requested to send a representative to the customer once a year for an account status review. The document includes a contract performance evaluation form for the customer to provide feedback on various aspects of the contractor's performance, such as product quality, timeliness of delivery, completeness of orders, responsiveness to inquiries, employee courtesy, and problem resolution. Overall, the document serves as a guideline for the contractor's responsibilities and expectations in providing periodicals and magazines to the customer, and it also provides a feedback mechanism for the customer to evaluate the contractor's performance.
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