Competency Module: Internal Customers: Advice and Expertise

NIGP's Internal Customers: Advise & Expertise course creates a dedicated learning experience where students leave with the ability to: 

• Identify strategies to build trust and credibility with internal clients.
• Demonstrate  emotional intelligence effectively manage difficult situations.
• Demonstrate active listening and questioning techniques to clearly understand client needs.
• Recognize formal and informal power structures.
• Identify meeting preparation strategies.
• Select appropriate communication methods to ensure clarity among the stakeholders.
• Identify techniques to resolve conflict among stakeholders.
• Appropriately respond to client questions, requests, and issues.

This offering is targeted to individuals who meet or exceed the following professional demographics:  

• Entry-level public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.   

• Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.   

• Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.  

• Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.