Managing Your End Users and Suppliers: It's All About Relationships

Non Accredited

   CH Classroom 7.5 Icon

Objectives and Intended Outcomes

Upon successful completion of this course participants will be able to:

  • Identify best practices in internal and external client outreach.
  • Identify tools that can be used for internal and external client outreach.
  • Explain the value of reaching out to and using certified status (MWESBs, disabled, etc.)

Intended Audience

This course is targeted to all levels of purchasing professionals.


All public agencies face the challenge of stretching limited resources to accommodate an ever-expanding workload. Often we forget the value of investing our time and resources to reach out to our stakeholders. Public Procurement can benefit greatly from relationship management with our end users and suppliers. This seminar will demonstrate the benefits of reaching out to these groups and how it can improve Procurement's effectiveness.

Course Outline

  • Outreach
  • The value of outreach efforts
  • Utilizing paper tools
  • Getting out among your users
  • Utilizing Technology
  • Electronic tools
  • Making web sites user-friendly
  • Balancing technology: when is it too much?
  • Reaching Out to Supplier Community
  • Vendor fairs and merchant expos
  • Chambers of commerce
  • Developing a guide for suppliers
  • Diversity
  • Valuing diversity
  • Diversity in the procurement process
  • Measuring effectiveness


1 Day Course

Textbook provided

Key 7
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