Towing Services RFP

The document is a request for proposal (RFP) from the Town of Oro Valley for vehicle towing and storage services. The document outlines the evaluation requirements for Group C and Group D, which are towing services for town-owned vehicles and towing/transport and recovery services for town-owned vehicles, respectively. The evaluation criteria for both groups include qualifications and experience, method of approach, and price proposal. The document requests information on the firm's qualifications, experience, and abilities, as well as key personnel qualifications and subcontractors proposed to be used. It also asks for a description of the firm's customer service philosophy and references from previous contracts. The method of approach section requires the firm to explain how they will meet the requirements of the scope of work, their understanding of Arizona Revised Statutes (ARS) requirements, and their towing service request process. It also asks for a comprehensive listing and description of towing equipment, reporting capabilities, and policies/procedures for towing services, safety, drug and alcohol, customer service, payment, and training. The price proposal section asks for fees, payment terms, acceptance of commercial credit card payments, and the firm's Town of Oro Valley Business License. The document also requests a current copy of the firm's IRS W9 form. Additionally, the document mentions that the Town reserves the right to request interviews with some or all of the offerors at any point during the evaluation process. This indicates that the Town may want to further assess the capabilities and suitability of the towing service providers through interviews. Overall, the document provides a comprehensive overview of the requirements and evaluation criteria for vehicle towing and storage services, emphasizing qualifications, experience, method of approach, and pricing.