Competency Module: Relationship Management: Internal Customers & Suppliers
Course

Competency Module: Relationship Management: Internal Customers & Suppliers

  • Date: 06/26/2024 - 06/27/2024
  • Start Time: 8:00 AM Central Time
  • End Time: 5:00 PM Central Time
  • Location: Conference Room G & F, George W Dunne, Cook County Office Building, 69 W Washington, 22nd Floor, Chicago, IL, 60602
  • Hosted By: Cook County Office of the Chief Procurement Officer
  • Instructor: Mrs. Marcheta E. Gillespie, NIGP-CPP, CPPO, C.P.M., FNIGP, CPPB, CPM
    Mrs. Marcheta E. Gillespie, NIGP-CPP, CPPO, C.P.M., FNIGP, CPPB, CPM
    Phone: 520-940-7194Fax: 520-791-4735
    Marcheta E. Gillespie, CPPO, CPPB, C.P.M., CPM, is currently the President of NOGP Code & Consulting. She is retired from public sector, having served as the Chief Procurement Officer for the City of Tucson. With over 28 years of experience in public procurement, Marcheta is a passionate advocate for her profession. Marcheta was inducted as a Fellow of the Institute in 2019. She was the 2017 Distinguished Service Award winner. She is a past NIGP President (2013-14) and served on the Board of Directors for 10 years. She is a past Chair of the UPPCC and a Council Member for 3 years. She was the first Chair of the NIGP Talent Council and Chair of the NIGP 2.0 Task Force, the historic project of governance model transformation. She has also chaired the NIGP Task Force for the Values & Guiding Principles Initiative, the NIGP Forum Committee and the NIGP Governance Committee. She has been an active leader and member of the NIGP Southern Arizona Copper Chapter since 1991. Marcheta has spoken and trained at hundreds of international, national, regional and local conferences and events. She is an NIGP Master Certified Instructor and has developed numerous training programs as well as written for national procurement publications. Marcheta owns MG Procurement Consulting, LLC, serving as a professional consultant on numerous agency projects. In 2009, Marcheta was selected as the NIGP Copper Chapter Manager of the Year.
  • Level: Advanced Practitioner
  • Format: In-Person
  • Contact Hours: 16
  • CEUs: 1.6

This course is designed to enhance your perspective on building relationships in your professional environment. You have likely developed your relationship skills building rapport and collaborating with your public procurement colleagues and your end users. But have you equally invested in building better, stronger professional relationships with your many other stakeholders?

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Registration is currently unavailable for this course.

Please contact Customer Care at customercare@nigp.org


Objectives

Participants in this course can expect to become better equipped to develop positive relationships with all stakeholders and be able to:

  • Develop and manage a marketing plan to deliver information and resources to internal and external stakeholders
  • Train internal and external stakeholders, to development more effective relationships and create efficiencies in the procurement process.
  • Establish trust with stakeholders through open, transparent communications.
  • Clarify roles and responsibilities to create more effective interactions and decrease risk to the entity.
  • Create and monitor effective performance measures for managing stakeholder relations.
  • Foster customer service and build partnerships with internal and external stakeholders.

Completion Requirements

In order to successfully complete the NIGP Competency Module, learners must:
  • Attend and participate in the entirety of the instructional event.
  • Complete the post-course evaluation survey available in Aspire.
  • Complete the final assessment examination with a score of 88% or higher.

Competency Alignment

This certificate is designed as an exercise-based experience and is tied to NIGP's Public Procurement Competency Framework. Upon completion of the certificate requirements, learners will have demonstrated the successful foundational knowledge, skills, and abilities in alignment with the following competencies:

  • Relationship Management
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Miscellaneous

Payment Information

  • Register online with credit card
  • Register online and upload a Purchase Order
  • Register by fax and download the print & fax form

*FORM OF PAYMENT MUST ACCOMPANY REGISTRATION FORM FOR ORDER TO BE PROCESSED

Methods of Payment Accepted: Check (make checks payable to NIGP), Purchase Orders (via print and fax form or online), and Credit Cards (Master Card, Visa, and American Express).

If paying by check, please make check payable to NIGP and send payment to:
NIGP, Attn: Seminar Registration
440 Monticello Avenue Suite 1802
PMB 63452
Norfolk, VA 23510

Local Contact

Name:Rosalyn Carlton
Phone:312-603-4470
Fax:312-603-3179
Email:rosalyn.carlton@cookcountyil.gov

Sessions

Cancellation Policy

Registration and payment must be received 30 days prior to the seminar start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing RegistrationInfo@nigp.org. No refunds are given for cancellations received within 30 days of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.  

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer's name and contact information in lieu of payment information. 

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Competency Module: Relationship Management: Internal Customers & Suppliers

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