Course

Competency Module: Internal Customers: Advice and Expertise

  • Date: 04/18/2022
  • Start Time: 8:00 AM Eastern Time
  • End Time: 5:00 PM Eastern Time
  • Instructor: Mr. John Lee Robinson, NIGP-CPP, CPPO, CPSM, CPPB, C.P.M.
    Director
    Mr. John Lee Robinson, NIGP-CPP, CPPO, CPSM, CPPB, C.P.M.
    John Robinson, CPSM, CPPO, C.P.M. CPPB is the Director of Purchasing for the University of North Carolina at Wilmington where he leads a Purchasing Team focused on best value procurement, process improvement, supply relationship management and customer engagement. Prior to his arrival at UNCW, John served as Director of Procurement for the Raleigh-Durham Airport Authority where he led a procurement transformation project taking the organization from a decentralized procurement operation to a centralized procurement and strategic sourcing operation. Additionally, prior to his arrival at RDU, John served as Director of Materials Management at the North Carolina State Ports Authority and Senior Procurement Agent with the Charlotte Mecklenburg School System. John served the first twelve years of his procurement career in the textile industry with J.P. Stevens & Company. John is also the President of 1 Positive Leadership, LLC, a Certified Coach, Trainer and Speaker with the John Maxwell Team, an instructor in Supply Chain and Procurement with the National Institute of Governmental Procurement and an ISM certified instructor for Certified Professional in Supply Management Prep. John specializes in leadership development, coaching and teaching; public/private sector supply chain, procurement and contracting; employee engagement, emotional intelligence; and development and building organizational success from the inside out accomplished through building collaboration and efficiency in business processes and developing individual knowledge and skills. With more than 28 years in supply chain operations of manufacturing and public sector, John brings working knowledge and academic knowledge to your operation. Holding a Master of Science Degree in Leadership, Bachelor of Science in Business, Certified Professional in Supply Management and Certified Purchasing Manager credentials from the Institute for Supply Management, and Certified Public Procurement Officer and Certified Professional Public Buyer credentials from the Universal Public Procurement Certification Council; John has invested in a career of personal and professional development focused on helping others succeed and achieve their goals.
  • Level: Foundation
  • Format: Virtual Instructor-Led
  • Contact Hours: 7.5
  • CEUs: 0.8

A critical role that procurement practitioners serve is benefitting a procurement entity through optimal communication with clients. Practitioners must understand how to build trust and ensure clarity among stakeholders.

Pricing:
PriceCostBeginsEnds
Competency Module: Internal Customers: Advice and Expertise (Member: Standard)$310.00 04/12/2022
Competency Module: Internal Customers: Advice and Expertise (Non-Member: Standard)$410.00 04/12/2022
Competency Module: Internal Customers: Advice and Expertise (Member: Standard) $310.00
Competency Module: Internal Customers: Advice and Expertise (Non-Member: Standard) $410.00
(prices valid until Apr 12, 2022)
Spots available: 24

Objectives

NIGP's Internal Customers: Advise & Expertise course creates a dedicated learning experience where students leave with the ability to: 

  • Identify strategies to build trust and credibility with internal clients.
  • Demonstrate  emotional intelligence effectively manage difficult situations.
  • Demonstrate active listening and questioning techniques to clearly understand client needs.
  • Recognize formal and informal power structures.
  • Identify meeting preparation strategies.
  • Select appropriate communication methods to ensure clarity among the stakeholders.
  • Identify techniques to resolve conflict among stakeholders.
  • Appropriately respond to client questions, requests, and issues.

Intended Audience

This offering is targeted to individuals who meet or exceed the following professional demographics:  

  • Entry-level public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.   

  • Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.   

  • Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.  

  • Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.  


Completion Requirements

In order to successfully earn a digital badge in the Internal Customers: Advice and Expertise competency, learners must:

  • Complete any pre-work materials provided prior to the course start date.
  • Attend and participate in the entirety of the instructional event.
  • Complete the post-course evaluation survey available in Aspire.
  • Complete the final assessment examination with a score of 80% or higher.

Please Note: The final assessment passing score may change prior to the date of the course based on an assessment audit. The necessary score will be communicated to students during the course proper.

Competency Alignment

This course is designed as an exercise-based learning experience and is tied to NIGP’s Public Procurement Competency Framework. Upon completion of the course requirements, learners will have demonstrated the successful foundational knowledge, skills, and abilities in alignment with the following competencies:

  • Competency Module: Internal Customers: Advice and Expertise
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Miscellaneous

Post-Course Assessment

As outlined above, all students must successfully complete a timed post-course assessment upon completion of the learning experience. Assessments can be taken up to three (3) times to achieve a passing score. If a learner is unsuccessful in achieving a passing score within these attempts, they will be required to take the course again. For the NIGP Cost, Price & Value Analysis competency, students will have 60 minutes to complete all questions in the assessment, with any questions not answered being marked “Incorrect” within Aspire. Once learners receive access, they will have ten (10) calendar days to complete the assessment. Students who do not complete the assessment within this time frame will be required to retake the course.


Pre-Work Requirements

Prior to entering the classroom environment, students will be enrolled in the following self-paced courses to learn and practice necessary concepts.

  • NIGP has not currently identified if pre-work is necessary for this core certificate. Should pre-work be identified, learners will receive the materials two weeks prior to the physical start date. Contact hours will be adjusted to include pre-work.

Length

  • Eight-hour, virtual classroom experience potentially including pre-class assignments  in advance of the course and post-class follow up within one week.

Payment Information

  • Register online with credit card
  • Register online and upload a Purchase Order
  • Register by fax and download the print & fax form

*FORM OF PAYMENT MUST ACCOMPANY REGISTRATION FORM FOR ORDER TO BE PROCESSED

Methods of Payment Accepted: Check (make checks payable to NIGP), Purchase Orders (via print and fax form or online), and Credit Cards (Master Card, Visa, and American Express).

If paying by check, please make check payable to NIGP and send payment to:
NIGP, Attn: Seminar Registration
2411 Dulles Corner Park, Suite 350
Herndon, VA 20171


Sessions

Cancellation Policy

Registration and payment must be received 24 hours prior to the course start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing RegistrationInfo@nigp.org. No refunds are given for cancellations received within 24 hours of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.  

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer's name and contact information in lieu of payment information. 

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Competency Module: Internal Customers: Advice and Expertise

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