NIGP's Internal Customers: Advise & Expertise course creates a dedicated learning experience where students leave with the ability to:
- Identify strategies to build trust and credibility with internal clients.
- Demonstrate emotional intelligence effectively manage difficult situations.
- Demonstrate active listening and questioning techniques to clearly understand client needs.
- Recognize formal and informal power structures.
- Identify meeting preparation strategies.
- Select appropriate communication methods to ensure clarity among the stakeholders.
- Identify techniques to resolve conflict among stakeholders.
- Appropriately respond to client questions, requests, and issues.