- Differentiate the concepts of leadership and management in public entities and how each concept contributes to the success of goals and objectives within the entity.
- Incorporate activity analysis and tracking tools to support entity success for all internal and external stakeholders.
Competency Module: Relationship Management: Internal Customers and Suppliers
- Date: 03/07/2022 - 03/08/2022
- Start Time: 8:00 AM Central Time
- End Time: 5:00 PM Central Time
- Hosted By: Wisconsin Association for Public Procurement Chapter of NIGP
- Instructor: Ms. Christina D. Lochbaum, CPPO, CPPBMs. Christina D. Lochbaum, CPPO, CPPBChristina began her procurement career in June of 1987 at the Ohio Department of Transportation (ODOT). After managing inventories, conducting purchasing quality assurance reviews, and contract solicitations for ODOT, she accepted a position at the Ohio Department of Public Safety (ODPS) as a Program Administrator in November 2011. In her current position, Christina’s duties in the Major Acquisitions Unit is to develop and manage Request for Proposals (RFPs), Request for Quotes (RFQs), and Invitation to Bid (ITB) for the eight agencies within the ODPS. Christina is also responsible for managing large procurement projects such as the state of Ohio’s Digital License Plate System. Christina has a B.S. in Business Forensics, a M.S. in Business Psychology from Franklin University in Columbus, Ohio and is currently pursuing a PhD in Organizational Leadership at Indiana Wesleyan University in Marion, Indiana. On the Faculty of: CPPB PREP CPPO PREP
- Level: Advanced
- Format: Virtual Instructor-Led
- Contact Hours: 16
- CEUs: 1.6
This course is designed to enhance your perspective on building relationships in your professional environment. You have likely developed your relationship skills building rapport and collaborating with your public procurement colleagues and your end users. But have you equally invested in building better, stronger professional relationships with your many other stakeholders? Participants in this course can expect to become better equipped to develop positive relationships with all stakeholders and be able to:
- Develop and manage a marketing plan to deliver information and resources to internal and external stakeholders
- Train internal and external stakeholders, to development more effective relationships and create efficiencies in the procurement process.
- Establish trust with stakeholders through open, transparent communications.
- Clarify roles and responsibilities to create more effective interactions and decrease risk to the entity.
- Create and monitor effective performance measures for managing stakeholder relations.
- Foster customer service and build partnerships with internal and external stakeholders.