To provide continuing improvement opportunities for those who wish to enhance their skills in the virtual environment by designing and delivering a virtual event to achieve outcomes showing the methods that enable
instructors/leaders/managers and their customers to prepare and continue to excel in a virtual event.
Increase Instructor/Customer engagement: Adapting skills used to engage customers in a live in-person environment to carry over to the virtual world. How an informed and educated customer (teaching how to gain access to information, knowing how the process/system works, tips for a successful event, expectation and responsibilities) in advance will determine the level of their success.
Mastering the Technology: This is important as being comfortable with the format allows the instructor the freedom to teach virtually just as they would in person with a few modifications. Comfort in use of the technology reduces the stress on the instructor and leads to higher rates of success when teaching virtually.
What You'll Learn
After completing this online training session, learners will be able to:
1. Increase Instructor/Customer engagement
a.Creating Material for the Virtual Environment
b.Preparing your Audience in Advance
c.Exercises for Increasing Instructor/Customer Engagement
2. Mastering the Technology
a.Environment - Set up your (home) for virtual delivery
b.Adapting yourself for teaching virtually
c.The program – Zoom: knowledge required to use program effectively and efficiently