Competency Module: Relationship Management: Internal Customers and Suppliers

Description

The ongoing partnership among the procurement professional, stakeholder(s), and supplier communities is essential for the success of the entity as a whole. For Procurement, however, the ability to work strategically with critical parties through the incorporation of proactive analysis and tracking tools is the difference between reactive and proactive public procurement.

Objectives

In order to successfully earn a digital badge, learners must:

• Develop and manage a marketing plan to deliver information and resources to internal and external stakeholders
• Train internal and external stakeholders, to development more effective relationships and create efficiencies in the procurement process.
• Establish trust with stakeholders through open, transparent communications.
• Clarify roles and responsibilities to create more effective interactions and decrease risk to the entity.
• Create and monitor effective performance measures for managing stakeholder relations.
• Foster customer service and build partnerships with internal and external stakeholders.

Intended Audience

This course is targeted to individuals who meet or exceed the following professional demographics:

• Mid-level public procurement and central warehouse professionals who serve as senior buyers, managers, directors, or equivalent functions within their respective entities.
   
• Non-procurement managers and supervisors who either provide procurement functions that support entity programs under delegated authority, or who already have a good understanding of basic procurement principles but wish to get more in-depth, hands-on training.
   
• Professionals who are employed by local governing entities and special authorities (such as K-12 and higher education, publicly owned utilities, transportation providers, and other publicly funded or created entities) who either serve within or manage the procurement function.
   
• Supplier managers and supervisors seeking to understand the public procurement function from a more in-depth holistic level, including the policies, standards, and procedures by which public entities must function.