Objectives and Intended Outcomes

Upon successful completion of this course, participants will be able to:

  • Identify the different types of conflict in the workplace
  • Describe some of the major causes of workplace conflict
  • Discuss the Thomas-Kilman model of conflict
  • Consider your personal conflict style and compare it to other styles
  • Identify various conflict behaviors in the workplace
  • Explore conflict resolution strategies
  • Discuss best practices for handling difficult employees
  • Describe what constitutes dangerous conflict and consider methods for handling risky situations

Description

As a manager, you will undoubtedly deal with conflict. And as you look around to figure out who will keep the peace, you might be realizing that person is now you. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

OnDemand
ONLINE COURSE

Independent Learning
Key Online CEUs, Contact Hours, Accredited

NIGP is authorized by IACET to offer CEU Credits for this program. To learn more about IACET and CEU Credits, visit www.iacet.org.  

The instructor has no proprietary interest in the development or marketing of this seminar and no financial interest in NIGP.

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