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  • Performance Measurement.pdf

    Layout 1 Public Procurement Practice PERFORMANCE MEASUREMENT STANDARD Procurement should have a performance measurement system that assesses progress towards achievement of the strategic plan. Definition Performance measurement is the process by which procurement establishes criteria, based on strategic planning go...
  • Performance Management.pdf

    Layout 1 Public Procurement Practice PERFORMANCE MANAGEMENT STANDARD Public procurement organizations should develop a performance management program that allows for a continuous cycle of improvement and added value (See Figure 1). The performance management program should be integrated across the procurement organizati...
  • Performance Based Contracting.pdf

    Layout 1 Public Procurement Practice PERFORMANCE BASED CONTRACTING STANDARD Procurement organizations should seek to improve performance and lower costs through the use of performance based contracts that: (1) describe the requirements in terms of results required rather than specifying how the work is to be accomplish...
  • Developing Evaluation Criteria.pdf

    Layout 1 Public Procurement Practice DEVELOPING EVALUATION CRITERIA STANDARD Before issuing the solicitation, procurement professionals and applicable stake-holders must establish the criteria by which the resulting bids or proposals will be evaluated. Once the appropriate procurement method is selected, criteria shou...
  • Outsourcing.pdf

    Layout 1 Public Procurement Practice OUTSOURCING STANDARD Procurement professionals should take the lead in outsourcing activities by identifying services that could best be fulfilled through the outsourcing process.1 During the decision making stage, it is the responsibility of the procurement team to ensure that the ...
  • Values & Guiding Principles.pdf

    Layout 1 Values and Guiding Principles of Public Procurement Accountability Taking ownership and being responsible to stakeholders for our actions…essential to preserve the public trust and protect the public interest. Principles: n Apply sound business judgment. n Be knowledgeable of and abide by all applicable laws and reg...
  • DART measures customer satisfaction.pdf

    14 www.govpro.com I aprIl/may 2011 I GO prO The Official publicaTiOn Of niGp > hOT TOpics be sT p racT i c e s Dallas Area Rapid Transit (DART) has incorporated customer satisfaction into the procurement department’s performance “dashboard.” On the one-page dashboard summary, a chart displays the overall satisfaction...
  • The role of sales in procurement.pdf

    The role of sales in procurement By Alex Belov Among procurement professionals, there is a stigma against sales people. And yet, today we keep hearing that we need to sell our services to our internal customers. I strongly believe that each procurement professional must become a rigorous advocate for the service he/she is p...
  • 5 Words to Change Procurement’s Relationship with the Governing Body.pdf

    20 www.govpro.com I aprIl/may 2011 I GO prO The Official publicaTiOn Of niGp > in depTh be sT p racT i c e s Learn how procurement can form the foundation for building a strong, mutually-beneficial relationship with a governing body. Words to Change Procurement’s Relationship with the Governing Body b...

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