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  • Best Value in Government Procurement.pdf

    POSITION PAPER nigp.org TOPIC: Best Value in Government Procurement Concepts and practices. NIGP 151 Spring Street Herndon, Va 20152 703.836.8900 CUSTOMER CARE: 800.367.6447, Ext. 0 ONLINE: nigp.org nsite.nigp.org facebook.com/OfficialNIGP twitter.com/OfficialNIGP Published by NIGP: The Institute ...
  • DART measures customer satisfaction.pdf

    14 www.govpro.com I aprIl/may 2011 I GO prO The Official publicaTiOn Of niGp > hOT TOpics be sT p racT i c e s Dallas Area Rapid Transit (DART) has incorporated customer satisfaction into the procurement department’s performance “dashboard.” On the one-page dashboard summary, a chart displays the overall satisfaction...
  • The role of sales in procurement.pdf

    The role of sales in procurement By Alex Belov Among procurement professionals, there is a stigma against sales people. And yet, today we keep hearing that we need to sell our services to our internal customers. I strongly believe that each procurement professional must become a rigorous advocate for the service he/she is p...
  • 5 Words to Change Procurement’s Relationship with the Governing Body.pdf

    20 www.govpro.com I aprIl/may 2011 I GO prO The Official publicaTiOn Of niGp > in depTh be sT p racT i c e s Learn how procurement can form the foundation for building a strong, mutually-beneficial relationship with a governing body. Words to Change Procurement’s Relationship with the Governing Body b...
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