Public Agency Satisfaction Survey - Customer PASS


Are your customers and clients satisfied?

​Email our PASS Survey to find out!

Today, more than ever, it is important for us to measure our performance with our customers. We want to know how we are doing – where we are successful and where we can improve. One of the most expedient and effective methods is to utilize a survey.


NIGP is pleased to provide a Public Agency Satisfaction Survey (PASS – Customer) through its Professional Services Program. This survey measures internal customer, or client satisfaction with a procurement department’s service and support.

Cost based on the number of email invitations

 Invitations  Up to 50  51 - 200  Over 200
       

Member

 $199  $349  $499

Non-Member

 $398  $698  $998

Survey pricing includes a Summary Report (PDF) and a Detailed Report (EXCEL) and is based on the number of email invitations the customer would like sent out.

Depending upon the membership category, by joining NIGP, entities can realize a savings for the survey and gain the benefits of NIGP membership.


Scope of Service

NIGP will prepare a survey based upon your needs that includes the following areas:

  • Overall Satisfaction – are our customers satisfied with the quality of service we provide?
  • Communication – do we clearly communicate the procurement process?
  • Accessibility – are we available when our customers need us?
  • Responsiveness – are we responsive to our customers’ requests and do we respond in a reasonable amount of time?
  • Solutions – are we able to provide effective solutions to our customers’ problems and complaints?
  • Quality – are the goods and services we provide to our customers of high quality?

Deliverables

After completion of the survey, the Staff will issue a summary and a detailed report on the survey results.


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Get the Survey

Contact Ronni Levine, Web Content Manager, 703-736-8900, x265, rlevine@nigp.org.


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Time Frame

Work will commence after execution of contract or issuance of purchase order with anticipated completion of within 3-4 weeks.


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Client Responsibilities

The Client will work with Staff to provide information for the survey, including recipients for the survey and e-mail addresses. The Client also has responsibility to ensure that payments are made in accordance with NIGP payment terms.


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Payment Terms

Payment is due in advance; once payment has been received the survey process can begin.

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