Managing Your End -Users And Suppliers: It's All About Relationships

Jul 8, 2015, 17:28 PM
These educational activities meet UPPCC’s criteria for 'Continuing Education – Non-Accredited'

Managing Your End Users and Suppliers: It's All About Relationships

Duration: 1-Day Course

**Check the Course Catalog for required attendee minimums

Contact hours: 8 hours

Instructor:  Darin Matthews, FNIGP,CPPO,C.P.M.

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1 day courses:

Standard pricing:

Institute Members - $305

Non-Members - $405

** Receive a $25 early registration discount by registering 60 or more days in advance of the course.  A late fee of $50 will be assessed for those registrations received within 30 days of the course.


General Description:

All public agencies face the challenge of stretching limited resources to accommodate an ever-expanding workload. Often we forget the value of investing our time and resources to reach out to our stakeholders. Public Procurement can benefit greatly from relationship management with our end users and suppliers. This seminar will demonstrate the benefits of reaching out to these groups and how it can improve Procurement's effectiveness.


Intended Audience

This course is targeted to all levels of purchasing professionals.






Upon successful completion of this course participants will be able to:
  • Identify best practices in internal and external client outreach.
  • Identify tools that can be used for internal and external client outreach.
  • Explain the value of reaching out to and using certified status (MWESBs, disabled, etc.)


Course Outline

  • Outreach
  • The value of outreach efforts
  • Utilizing paper tools
  • Getting out among your users
  • Utilizing Technology
  • Electronic tools
  • Making web sites user-friendly
  • Balancing technology: when is it too much?
  • Reaching Out to Supplier Community
  • Vendor fairs and merchant expos
  • Chambers of commerce
  • Developing a guide for suppliers
  • Diversity
  • Valuing diversity
  • Diversity in the procurement process
  • Measuring effectiveness

      NIGP Course Cancellation Policy

      Registration and payment must be received 30 days prior to the seminar start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing No refunds are given for cancellations received within 30 days of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.

      Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer’s name and contact information in lieu of payment information.

    • Performance Management, Measurement & Metrics
    • Supplier Relationship Management
    • Leadership & Management
    • Courses
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