Customer Service: The Key to Success in Public Procurement

Jul 8, 2015, 17:28 PM
These educational activities meet UPPCC’s criteria for 'Continuing Education – Non-Accredited'

Customer Service: The Key to Success in Procurement

Duration: 2-Day Course

**Check the Course Catalog for required attendee minimums

Contact hours: 16 hours
Instructor: Tony Ellis, CPPO

Search the Course Schedule for a course near you.

2 day courses:

Standard pricing:

Institute Members - $500

Non-Members - $700

** Receive a $25 early registration discount by registering 60 or more days in advance of the course.  A late fee of $50 will be assessed for those registrations received within 30 days of the course.


General Description

Every procurement professional should understand the value of providing excellent service. This seminar is designed to offer tips on this critical issue. It will identify ways to effectively improve how quality service can be delivered.


Intended Audience

General application for all public procurement personnel.





Course Objective and Intended Outcomes

Upon successful completion of this course participants will be able to:


  • Define Customer Service
  • Discuss customer expectations
  • Identify ways to deal with customer


Course Outline

  • Customer Service: What is it? How do you perform it? Will it work?
  • What does customer service cost?
  • What do customers expect?
  • How to deal with customers How to fix it when something goes wrong
  • When You are the Customer
  • How Do I Deliver Super Customer Service?


NIGP Course Cancellation Policy

Registration and payment must be received 30 days prior to the seminar start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing No refunds are given for cancellations received within 30 days of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer’s name and contact information in lieu of payment information.

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