Best Practices in Service Contracting

Jul 8, 2015, 17:28 PM
These educational activities meet UPPCC’s criteria for 'Continuing Education – Accredited'

Best Practices in Service Contracting (formerly titled: Contracting for Public Sector Services)

Duration: 2-Day Course

**Check the Course Catalog for required attendee minimums

Contact hours: 16 hours
CEU Units*: 1.5

Search the Course Schedule for a course near you.

2 day courses:

Standard pricing beginning July 1, 2011:

Institute Members - $500

Non-Members - $700

Receive a $25 early registration discount by registering 60 or more days in advance of the course.  A late fee of $50 will be assessed for those registrations received within 30 days of the course.

*NIGP is authorized by IACET to offer 1.5 CEUs for this program. To learn more about IACET and CEUs, visit


General Description

Faced with the challenge of identifying best value, can the public procurement professional successfully engage partners to achieve efficiency, effectiveness and the social goals of the community? Call it privatization, outsourcing, competitive tendering, or alternative service delivery, contracting for public sector services dominates contract spending at all levels of government in countries around the world. This course examines the process beginning from the decision whether to “make or buy” through the special considerations of the services RFP, the contract award and contract administration.



Intended Audience

Procurement Officials, senior buyers, public administrators, and contract managers involved in the procurement of services.






Course Objective and Intended Outcomes

Upon successful completion of this course participants will be able to:


  • Based on a scenario or case study, conduct a make-or-buy decision.
  • Identify and develop the elements of an RFP that are critical to a successful services contract and ease of contract administration.
  • Describe how to develop and use selection committees for public sector services.
  • Develop and negotiate a performance based public sector services contract.
  • Describe methods to respond to protests and disputes in a fair, objective, and timely way.
  • Assuming the role of contract administrator, lead the project team members in developing a contract administration plan.


Course Outline

The following is an outline of the material for this course. Practical examples, group exercises and case studies will be utilized throughout the course. The content presented during any given class may vary depending on the background and experience of the participants.


Day One:  
  • Pre-test
  • Introduction to contracting for public sector services
  • Brief history
  • Advantages and disadvantages
  • Commonly contracted services
  • Legal and regulatory context
    1. Deciding to contract
    2. Which services?
    3. Factors to be considered
    4. Types of service contracts
    5. Cost comparisons between in-house and contracted services delivery
    6. Public / private competition
    7. Performance based contracting
      1. The RFP for contracted services
        1. The RFP Team
        2. Elements of a good services RFP
      Day Two:  
      • Proposal evaluation and contract award
        1. Selection and award process
        2. Developing the contract
      • Protests and Disputes
      • Contract Administration
        1. Roles and responsibilities of a contract administrator
        2. Contract administration plan
        3. Contract renewal and extension
      • Post-test

      This outline may be modified slightly at the course instructor’s discretion.

      The instructor has no proprietary interest in the development or marketing of this seminar and no financial interest in NIGP.


      Requirements of Participants to receive CEU units

      • Attendance at the entire course. A sign-in sheet will be available each day the class is in session. Daily sign-in is mandatory to be eligible to earn CEU credits
      • There is a final, open book exam. In order to receive credit for the course, participants must achieve a passing score of 70%
      • NIGP will not issue partial CEU units.
      • An evaluation form must be completed and returned to the site coordinator prior to the completion of the course

      For NIGP’s complete Continuing Education Units (CEU) Policy Statement click here.


      NIGP Course Cancellation Policy

      Registration and payment must be received 30 days prior to the seminar start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing No refunds are given for cancellations received within 30 days of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.

      Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer’s name and contact information in lieu of payment information.

      • Contract Administration
      • Bids, RFPs, and Proposals
      • Courses
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