Spotlight IconCanon Solutions America

Enterprise Sponsor Program Company Profile:


CanonBrief description and history

Canon Solutions America, Inc., a Canon U.S.A. Company, provides industry-leading enterprise, production print and large format solutions supported by exceptional professional and technical services. Canon Solutions America’s team of experts with decades of technical expertise and real-world experience can help you acquire the right technology, solutions, and services for your organization. Canon Solutions America helps companies of all sizes improve efficiency, be environmentally conscious, and control costs through high volume, continuous feed, digital and traditional printing, and document management solutions. Canon Solutions America is headquartered in Melville, NY and has offices across the United States. Learn more at www.csa.canon.com.

​Products/solutions unique to the government market

Government organizations strive to serve their communities and deliver necessary services, but today they face additional challenges. Canon Solutions America offers a wide range of technologies to help these government entities achieve their productivity, workflow, compliance, cost, and security objectives and requirements. Canon Solutions America’s multifunction devices can help secure data and information while preventing overuse of costly device functions. They can also help organizations work more efficiently, streamline communication between agency employees, and address environmental and accessibility concerns.

Other technology features from Canon Solutions America that are beneficial to the government community include:

  • Authentication and Common Access Cards help secure confidential and sensitive information by restricting and managing who has access to print, copy, scan, fax, and send documents from the multifunction printers.
  • Secure Print and Secure Watermark prevent unauthorized retrieval of confidential printouts and discourage unauthorized printing.
  • Security features that reduce the threat of hard drive theft or tampering, such as Hard Disk Drive (HDD) Encryption, which protects all data stored on the internal disk drive, and HDD Erase Kit, which ensures sensitive data is deleted on a daily basis.
  • Cost control through detailed analytical reports which identify usage and associated costs, providing significant insight into device utilization and overall print and copying expenses. An additional feature will automatically route large print jobs to more cost-effective printers.
  • Sustainability and accessibility: Many Canon products are EPEAT registered. Canon has received 12 Energy Star Awards from the U.S. Environmental Protection Agency to date. Globally, over 811 Canon wholly-owned companies are ISO 14001 certified.
  • Canon Solutions America is committed to offering products and solutions that are fully accessible to everyone, including those with physical challenges. Our solutions enable organizations to address concerns about limited mobility and visual impairments.

An example of a government-related project that was innovative - something that helped solve a problem or contributed a solution.

Faced with increased budget cuts, the Florida Broward County Sheriff’s Office (BSO) was tasked with finding ways to decrease overall agency spending. The BSO Purchasing Department conducted a thorough review of their print services and identified several opportunities to reduce cost and increase efficiency and capability. In 2011, BSO awarded a competitive contract to Canon Solutions America to lease multifunction devices through Canon Financial Services and for per-copy charges, which included maintenance. Canon Solutions America worked closely with Jason Spaide, a BSO Procurement Agent, to analyze the existing print environment, challenges, and future requirements in order to develop an effective long-term strategy.

Canon Solutions America focused on printer consolidation, replacing antiquated devices and costly desktop printers with Multifunction Devices (MFD). The installation provided new benefits and features including secure print, which provides additional protection for confidential documents and hard drive erase kits, which ensures that all data on the devices will be sanitized at the end of the device’s life. Networking the MFDs gave the entire BSO staff the ability to easily scan documents in full color and generate PDF copies. Networking also enabled agency wide backup devices and allowed the Information Technology Division to access and monitor the devices and diagnose issues from any computer. BSO now has the ability to manage its MFD administrative tasks (e.g. submit meter reads, place supply orders, service requests, and review and pay bills) online.

Now that every MFD receives and sends faxes, BSO reduced the number of stand-alone fax machines throughout its offices. MFD printing, compared to copy machines, allows large documents to be printed faster at a lower cost; the black and white and double-sided default setting reduces the total amount of necessary paper and toner. Canon Solutions America’s all-inclusive agreement covers toners and all of BSO’s service calls, which helps expedite the recovery process.

Reducing BSO’s desktop printers, eliminating toner orders, and implementing MFDs initially led to a $365K annual savings. In 2013, BSO’s migration to centralized print stations has increased savings to almost $500K and is expected to continue to experience cost savings. Canon Solutions America looks forward to continuing to provide BSO with excellent customer service and support and providing solutions that will increase the agency’s overall efficiency, security, and cost management.

​New technologies being developed or adopted that will have an impact on the way products and/or services are delivered

Canon Solutions America continues to develop solutions designed to help government organizations simplify and improve critical processes, increase efficiency and productivity, while managing costs. uniFLOW is a software solution that acts as one integrated platform for complete print, scan, and device management. uniFLOW can help organizations address these critical challenges:

  • Security: authentication and secure print queue ensures security and helps keep confidential documents out of the wrong hands.
  • Cost savings and accounting: built-in reporting system allow agencies to track and assess printing, copying, faxing, and scanning usage, allowing internal costs to be charged back and current usage audited. Jobs will also be routed to the most cost-effective device.
  • Increased productivity and guaranteed quality
  • Sustainability: usage analysis can support environmental printing strategies and promote overall green awareness.
  • Customization: can accommodate the various print and scan requirements for different departments. Each user experience can be tailored to satisfy individual requirements and may be stored to memory.
  • Seamless integration with back-office systems

uniFLOW can help monitor and better manage the entire device inventory by providing reporting such as meter readings, device status changes, and general reports, regardless of the manufacturer.

Suggestion for improving the procurement process...

Canon Solutions America would like to raise agency/institution awareness of cooperative purchasing agreements. Cooperative purchasing provides many valuable benefits including: 

  • Ability to leverage a pre-competed publicly awarded contract vehicle, thereby reducing the RFP/Bid process and saving time, money, and resources
  • National aggregate pricing, which provides significant cost savings
  • Access to a comprehensive array of products and services from quality suppliers
  • No minimum purchase requirements and NO FEE to participate

uniFLOW can help monitor and better manage the entire device inventory by providing reporting such as meter readings, device status changes, and general reports, regardless of the manufacturer.

As an Enterprise Sponsor, Canon Solutions America hopes to impact the public procurement community by...

As government organizations grapple with increased political, social, and economical change, Canon Solutions America desires to work with them to better understand their challenges and requirements in order to continue to develop relevant, high quality, cost-effective solutions. Canon Solutions America wants to collaborate with the public procurement community to better design solutions to help agencies increase work efficiency, streamline communication, and address environmental and accessibility concerns. As a NIGP Executive Sponsor, Canon Solutions America has the unique opportunity to shape change in the procurement process through the NIGP Business Council. Increasing the effectiveness and efficiency of government is not only beneficial to the tax payers, but it is beneficial to the business community as well.
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