Objectives and Intended Outcomes
Upon successful completion of this course participants will be able to:
- Identify the individuals, groups, and organizations associated with a project to ensure that all needs and expectations will be considered and evaluated
- Use classification models, such as the power/interest grid and salience model, to categorize stakeholders and consider their impact on the project
- Create stakeholder management strategies to maximize positive stakeholder impacts and minimize negative stakeholder impacts
- Identify gaps between current and desired levels of engagement and incorporate strategies to bring these conditions into alignment
- Employ interpersonal and management skills to address and manage conflicts among stakeholders
- Nurture engagement activities to help the project meet its objectives and satisfy all acceptance criteria
- Modify engagement strategies to ensure that they continue to be effective
This course was designed as a supplemental study guide for the major content areas of Chapter 13 of A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition. In this course, you will learn about how to effectively identify project stakeholders and involve them throughout the project to enhance the prospects for success.
This course contains video segments of project management professionals who offer advice and best practices to learners. By submitting a question via the course's Ask the Expert link, you get access to project managers who will answer your questions within 24-48 hours.
Taking advantage of online interactivity, the course contains a vocabulary game, flashcards, and other activities to help you master the material.
Learners should have some experience in project management and will need to have access to the Project Management Institute®'s A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition.