Customer Service: The Key to Success in Procurement 

Non Accredited

   Contact Hours 16

Objectives and Intended Outcomes

Upon successful completion of this course participants will be able to:

  • Define Customer Service
  • Discuss customer expectations
  • Identify ways to deal with customer

Intended Audience

General application for all public procurement personnel.  


Every procurement professional should understand the value of providing excellent service. This seminar is designed to offer tips on this critical issue. It will identify ways to effectively improve how quality service can be delivered. 

Course Outline

  • Customer Service: What is it? How do you perform it? Will it work?
  • What does customer service cost?
  • What do customers expect?
  • How to deal with customers How to fix it when something goes wrong
  • When You are the Customer
  • How Do I Deliver Super Customer Service?
NIGP Face to Face Classroom Courses


2 Day Course
Key 7

Textbook provided

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