Webinar FAQ's

REGISTRATION / FEES

TECHNICAL / SYSTEM REQUIREMENTS

WEBINAR CONTACT INFORMATION

INTRODUCTION / GENERAL INFO
 

What is a Webinar? ( Back to Top) A Webinar is an integration of computer and phone delivering a web-enabled interactive seminar. Webinar is short for Web-based seminar and is transmitted over the Web. By using a telephone and the internet, a broad audience of attendees can participate in a seminar without having to leave their desks. A Webinar is 'live' in the sense that information is conveyed according to an agenda, with a specific starting and ending time. A key feature of a Webinar is its interactive elements -- the ability to give, receive and discuss information. Participants may interact with the speaker during the pre-determined Q&A sessions by texting in questions or dialing in over the phone. Webinars allow you to attend training with no travel involved as you participate right from your desktop. NIGP Webinars typically last 90-minutes. For more information on NIGP’s Webinars and to view the calendar of upcoming sessions, please visit http://www.nigp.org/educate/outline/Webinar.htm

How do Webinars work? ( Back to Top) To participate in a Webinar, you must have a computer with internet access (for the video portion) and a phone (for the conference call portion to listen to the presentation). During the actual Webinar, all participants are in a listen only mode during the call. There are pre-determined Q&A sections to each Webinar. During these times, the “floor” is open for questions. You can either text questions to the presenter, or dial in to a phone queue. When the operator prompts, you may speak to the presenter as your phone line is open. Once the presenter has fully answered your question, your phone line is closed again.

Do I need to travel to participate in a Webinar? ( Back to Top) No. Webinars are an interactive session you participate in through your own computer and phone. No travel is required.

How long are Webinars?  ( Back to Top) Webinars typically are ninety minutes long. Sixty minutes are for presentation time, and thirty minutes are for the question and answer sessions.

Do I receive a certificate and contact hours / CEUs for participating? ( Back to Top) Yes, everyone who is registered and who participates in the Webinar receives contact hours, CEUs, and re-certification points. Both primary and guests receive the same amount of credits. Everyone who participates also receives a certificate of completion via email one week after a Webinar. Each Webinar lists the number of contacts hours and credits received for participating. Typically, each Webinar provides 1 contact hour; 0.1 CEU; and 0.125 UPPCC re-certification points.

Where is the calendar of upcoming Webinars? ( Back to Top) The calendar of upcoming Webinars is located on the NIGP website at http://www.nigp.org/educate/outline/Webinar.htm

I’m thinking of presenting a Webinar, what do I do? ( Back to Top) We are always looking for people with an expertise in an area who may wish to present a Webinar. Contact Kathleen Ridgely at KRidgely@nigp.org for more information.

 

REGISTRATION / FEES

How do I register? ( Back to Top) You can register online or via fax.  To register online, visit http://www.nigp.org/educate/outline/Webinar.htm and click on the Webinar of interest to you in the box at the right-hand side of the page.   From there, you will be able to select the Register online option or the Print/Fax registration.  When faxing in a registration, enter all the registrant information at the top of the form.  If using a purchase order, be sure to include that information on the form as well.  Each registrant must register individually for each webinar. Each registration is $75 or $105 (depending on membership status with NIGP).  We no longer accept guest registrations for webinars.

Can I use a purchase order to register for a Webinar? ( Back to Top) Yes, you can enter a purchase order when registering online or with the fax form. When registering online, use the drop down arrow for credit card and select Purchase Order.

Do guests have to watch the Webinar with the primary registrant?  ( Back to Top) Yes. The guest fee is reduced because guests do not receive login information. If you wish your own login access, you must register as a primary with the higher fee associated.

Are there a minimum or maximum number of guests I can register? ( Back to Top) No. You can register as few as one guest or as many guests as you can comfortably train at your location. You may wish to set up a conference room with projector and screen to facilitate the Webinar.

How do I cancel my registration? ( Back to Top) Refunds will be given (or credits provided) for cancellations made at least two days prior to the Webinar. Cancellations after this time will be charged a $50.00 administrative fee. Registered participants who do not attend are liable for the entire fee. To cancel your registration, please email the registrar at RSwink@nigp.org or call 800-367-6447 x 227.

I’ve registered, but now I can’t attend the Webinar. Can someone from my office go in my place? ( Back to Top) Yes. You first need to contact the registrar at RSwink@nigp.org to cancel your registration and register the new person. In order to receive a certificate and contact hours/CEUs, a person must be registered into our system before a Webinar is held.

When do I receive my logon information? ( Back to Top) Only primary registrants receive login information. This is sent via email two days before a scheduled Webinar. Guests do not receive login instructions because they are to participate in the session with the primary registrant from their site location.

What do I receive before the Webinar? ( Back to Top) Two days before a Webinar, the primary registrants receive login information (for the web and phone) as well as the presentation information.

I’ve registered for a Webinar, now what? ( Back to Top) Test your system at http://nigp.ilinc.com/perl/ilinc/lms/vc_launch.pl?activity_id=6113 Enter your contact information and click Submit. Once you see the NIGP Welcome slide appear, you have confirmation that your system is compatible with the web conferencing tool. Two days prior to the Webinar, you will receive login instructions as well as the presentation information. You should print the presentation to have a hard copy during the Webinar in case of technical difficulties.

The Webinar starts at 1:00 PM Eastern time – what time should I login and dial in? ( Back to Top) All Webinars begin at 1:00 PM Eastern time. You should account for local time differences and make adjustments. Visit: http://www.worldtimezone.com/time-us12.html You may login/dial in 20 minutes prior to a Webinar starting. We recommend you begin the login process at least 10 minutes before the start in case you encounter technical difficulties.

TECHNICAL / SYSTEM REQUIREMENTS

What are the system requirements to participate in a Webinar? ( Back to Top) Outbound Connectivity • Web Presenter connects using ports 80, 443, and 1701. If your system failed the connectivity test, please verify with your IT Department that these ports are open to outbound connectivity through your firewall, then visit our test page to ensure proper connectivity. • Glyphics Application Sharing also requires port 5900. Internet Connection • Minimum Connection 56kbpss • DSL, cable service, wireless broadband, or higher connection speeds are highly recommended. If you are using a dial-up connection, you may experience a delay in the slides uploading on your screen (varies according to presentation content). Browser Type • Internet Explorer 5.5 or higher is highly recommended • Safari, Opera, or Netscape 7+ for Mac Java Plug-in Installed and Enabled • The Java VM may be downloaded at www.java.com.  Screen Resolution of at least 1024 x 768 For further technical assistance please call 800-799-4510.

Who should I contact if I’m having technical difficulties? ( Back to Top) You should contact the Webinar provider, iLinc, at 800-799-4510 for technical assistance.

Should I test my computer before taking a Webinar? ( Back to Top) Yes! We highly encourage people to test their computer systems ahead of time in case there are technical issues such as firewalls. The link to test your system is http://nigp.ilinc.com/perl/ilinc/lms/vc_launch.pl?activity_id=6113 and can also be found on the NIGP website Webinar page. Enter your contact information and click Submit. Once you see the NIGP Welcome slide appear, you have confirmation that your system is compatible with the web conferencing tool.

Do I have to use a speakerphone to listen to the Webinar?  ( Back to Top) No. However, holding a hand-held phone might be uncomfortable for 90-minutes. You can use a headset or a speakerphone. If you are training multiple people from your agency, you will want to use a speakerphone.