Protests and Disputes: What's a Buyer to Do?

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Duration: 1-Day Seminar

Contact hours: 8 hours
UPPCC* Re-Certification points: 1
CEU Units**: .75

Instructor: Robin Rickard, CPPO

General Description:
You followed every policy, regulation and procedure to determine a contract award. Regardless, it happened to you – a protest! Take it one step at a time to understand the nature of a protest and its nuances, which are contributing factors. This lively seminar will provide an opportunity to discuss real live examples, determine root causes, predict opinions, and execute improved processes

Intended Audience: All public procurement professionals who coordinate bid protests.

Prerequisites: None

Course Objective and Intended Outcomes:
Upon successful completion of this course participants will be able to:

	Define what a protest is.
	Discuss ways to reduce the probability of a protest.
	Explain how to respond to a protest.

Course Outline:

	Understand what protest is.
	Learn to distinguish between kinds of protests
	Learn how to reduce the potential for protest.
	Learn how to effectively "debrief" with "non-award" vendors.
	Learn what to do if you receive protest.
	Learn how to formally respond to protest.
	Learn to eliminate the emotion related to protest.
	Review and discuss some case studies of protests.

Minimum Students: 20
Maximum Students: 40

* Universal Public Purchasing Certification Council (UPPCC)

**CEU units for this workshop are granted through NIGP, which is authorized by the International Association for Continuing Education and Training (IACET), to offer courses for CEU units. To learn more about IACET and CEUs, visit www.iacet.org

Requirements of Participants to receive CEU units:

	Attendance at the entire course is required. A sign-in sheet will be available each day the class is in session. Daily sign-in is mandatory to be eligible to earn CEU units.
	Active participation in all case studies, discussion and exercises.
	NIGP will not issue partial CEU units.
	An evaluation form must be completed and returned to the site coordinator prior to the completion of the course.

For NIGP’s complete Continuing Education Units (CEU) Policy Statement visit: www.nigp.org/educate/CEUPolicyStat.htm