Managing Your End Users and Suppliers

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Duration: 1-Day Seminar

Contact hours: 8 hours
UPPCC* Re-Certification points: 1
CEU Units**: .75

Instructor:  Aaron Howell, CPPO or Darin Matthews, CPPO

General Description:
All public agencies face the challenge of stretching limited resources to accommodate an ever-expanding workload. Often we forget the value of investing our time and resources to reach out to our stakeholders. Public Procurement can benefit greatly from relationship management with our end users and suppliers. This seminar will demonstrate the benefits of reaching out to these groups and how it can improve Procurement's effectiveness.

Intended Audience:
This course is targeted to all levels of purchasing professionals.

Prerequisites:
None

Objectives:
Upon successful completion of this course participants will be able to:

	Identify best practices in internal and external client outreach.
	Identify tools that can be used for internal and external client outreach.
	Explain the value of reaching out to and using certified status (MWESBs, disabled, etc.)

Course Outline:

1. Outreach
   
   1. The value of outreach efforts
   2. Utilizing paper tools
   3. Getting out among your users
2. Utilizing Technology
   
   1. Electronic tools
   2. Making web sites user-friendly
   3. Balancing technology: when is it too much?
3. Reaching Out to Supplier Community
   
   1. Vendor fairs and merchant expos
   2. Chambers of commerce
   3. Developing a guide for suppliers
4. Diversity
   
   1. Valuing diversity
   2. Diversity in the procurement process
   3. Measuring effectiveness

Minimum Students: 8
Maximum Students: 30

* Universal Public Purchasing Certification Council (UPPCC)

**CEU units for this workshop are granted through NIGP, which is authorized by the International Association for Continuing Education and Training (IACET), to offer courses for CEU units. To learn more about IACET and CEUs, visit www.iacet.org

Requirements of Participants to receive CEU units:

	Attendance at the entire course is required. A sign-in sheet will be available each day the class is in session. Daily sign-in is mandatory to be eligible to earn for CEU units.
	Active participation in all case studies, discussion and exercises.
	NIGP will not issue partial CEU units.
	An evaluation form must be completed and returned to the site coordinator prior to the completion of the course.

For NIGP’s complete Continuing Education Units (CEU) Policy Statement visit: www.nigp.org/educate/CEUPolicyStat.htm

Questions? Please contact education@nigp.org The National Institute of Governmental Purchasing, Inc. 151 Spring Street, Herndon, VA 20170-5223 Phone: 703-736-8900 • Fax: 703-736-9639 Copyright © 2002-2008 NIGP. All rights reserved.